Plesk Mobile Manager error on both Android and iOS systems: An internal error has occurred

Created:

2016-12-12 03:47:31 UTC

Modified:

2017-08-17 15:09:14 UTC

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Plesk Mobile Manager error on both Android and iOS systems: An internal error has occurred

Applicable to:

  • Plesk 12.5 for Linux

Note: This article has the reference to the issue with the fix available:

  • #PPP-26768 "Under specific circumstances, users were unable to log in to Plesk via the Plesk Mobile application."
    Fixed in:
Please consider updating your server:

Symptoms

While logging into Plesk via Plesk Mobile application as admin through iPhone or Android there is an error on the screen:

An internal error has occurred. Please contact our support representatives. END_TAG expected (position:START_TAG <name>@2:830 in java.io.InputStreamReader@1a1df35b)

In panel.log file there are no errors and all the XML queries have correct responses.

But it is possible to see find similar API requests with incorrect symbols:

<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.6.6.0"><webspace><get><result><status>ok</status><filter-id>1</filter-id><id>1</id><data><gen_info><cr_date>2015-10-01</cr_date> <name>example.com</name><ascii-name>example.com</ascii-name><status>0</status><real_size>514666496</real_size><owner-login>admin</owner-login> <dns_ip_address>123.123.123.123</dns_ip_address><htype>vrt_hst</htype><guid>ed141b5f-782b-11e5-8b97-cef76c38d47d</guid><vendor-guid>ed140b41-782b-11e5-8b97- cef76c38d47d</vendor-guid><external-id></external-id><sb-site-uuid></sb-site-uuid><description></description><admin-description></admin-description></gen_info> <hosting><vrt_hst><property><name>seo-redirect</name><value>none</value></property><property><name>ftp_login</name><value>petfooddirect</value></property> <property><name>ftp_password</name><value>#######v0]#:#/u#</value></property><property><name>ftp_password_type</name>
...

Cause

Incorrect ftp password hash is stored in Plesk backend.Bug #PPP-26768 . Will be fixed in further Plesk updates

Resolution

Change the password for system user of example.com subscription in Plesk > Domains > example.com > Web Hosting Access

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