Unable to install any of applications in Plesk: Unable to unpack archive

Created:

2016-12-12 03:46:35 UTC

Modified:

2017-08-08 13:45:09 UTC

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Unable to install any of applications in Plesk: Unable to unpack archive

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

  1. Unable to install any of application in Plesk:

    Error: The following error has occurred during the installation of application: Installation of WordPress at http://example.com/ failed. Archive D:\\Program Files (x86)\\Parallels\\Plesk\\/var/apspackages\\8743dce5-e12f-469e-bcb5-9bb79e5a929e.zip is invalid at (UnpackArchive::onRunAsUser line 2686) at Unable to unpack archive D:\\Program Files (x86)\\Parallels\\Plesk\\/var/apspackages\\8743dce5-e12f-469e-bcb5-9bb79e5a929e.zip(UnpackArchive::onRunAsUser line 2693)
  2. In Event Viewer the following error can be found:

    Log Name:      Plesk
    Source: filemng.exe
    Date: 9/20/2016 11:35:42 PM
    Event ID: 1
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: NewPlesk2008R2
    Description:
    Archive D:\\Program Files (x86)\\Parallels\\Plesk\\/var/apspackages\\ea363c04-ec15-4f23-805d-637d99d56ea5.zip is invalid at (UnpackArchive::onRunAsUser line 2686)
    at Unable to unpack archive D:\\Program Files(x86)\\Parallels\\Plesk\\/var/apspackages\\ea363c04-ec15-4f23-805d-637d99d56ea5.zip(UnpackArchive::onRunAsUser line 2693)

Cause

  • Plesk Administrator is not in Administrators group.

  • Incorrect permissions are set on Plesk directories.

Resolution

  1. Check if Plesk Administrator is in Administrators group:

  2. If no, add Plesk Administrator to Administrators group using Computer Management

  3. Ran Plesk Reconfugurator > Repair Plesk installation with the options Plesk File Security and Plesk Services to fix the issue with permissions

  4. Restart Plesk Management Service in Plesk Services Monitor

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