Emails are delivered locally if mail service is disabled for domain and Smartermail is used

Created:

2016-12-12 03:46:11 UTC

Modified:

2017-08-08 13:36:53 UTC

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Emails are delivered locally if mail service is disabled for domain and Smartermail is used

Applicable to:

  • Plesk Onyx for Windows

Symptoms

Mails are delivered locally in case of mail service is disabled for domain and Smartermail server version >= 14.3 is used.

In order to use external mail server, mail service was disabled in Plesk Onyx according to documentation . But if Smartermail of version >= 14.3 is used, emails are still delivered locally because Smartermail has its own settings as Local ones.

Cause

This is Plesk bug with ID #PPPM-5200 , that is planned to be fixed in future Plesk updates.

Resolution

As a temporary workaround, remove or rename SmarterMail domain manually.

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