Unable to create a backup: Error: pmm utility 'PMMCli' raised an exception. Error code is: 255

Created:

2016-12-12 03:46:06 UTC

Modified:

2017-08-08 13:36:49 UTC

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Unable to create a backup: Error: pmm utility 'PMMCli' raised an exception. Error code is: 255

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

Unable to create a backup:

Error: pmm utility 'PMMCli' raised an exception. Error code is: 255 See pmmcli.log to find out detailed information on this

The following can be found in /var/log/plesk/PMM/pmmcli.log :

[2016-10-05 16:31:22.674|3869] INFO: Executing <subprocess[3870] '/usr/bin/perl /usr/local/psa/admin/bin/plesk_agent_manager domains-id --get-size -c --session-path=/usr/local/psa/PMM/sessions/2016-10-05-163122.943 54'>
[2016-10-05 16:31:22.712|3869] INFO: Subprocess raised ExecuteException: Subprocess <subprocess[3870] '/usr/bin/perl /usr/local/psa/admin/bin/plesk_agent_manager domains-id --get-size -c --session-path=/usr/local/psa/PMM/sessions/2016-10-05-163122.943 54'> was finished with exit code 255
== STDOUT ====================

== STDERR ====================

[2016-10-05 16:31:22.715|3869] CRITICAL: PMMUtility exception:
Subprocess <subprocess[3870] '/usr/bin/perl /usr/local/psa/admin/bin/plesk_agent_manager domains-id --get-size -c --session-path=/usr/local/psa/PMM/sessions/2016-10-05-163122.943 54'> was finished with exit code 255
== STDOUT ====================

== STDERR ====================

Traceback (most recent call last):
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 2653, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 2505, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 170, in doActivity
result = self.processor.doActivity()
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 1418, in doActivity
raise PMMUtilityException('PMMCli', x)
PMMUtilityException: PMMCli was finished with exit code 255

[2016-10-05 16:31:22.716|3869] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
<errcode>1000</errcode>
<errmsg>pmm utility 'PMMCli' raised an exception. Error code is: 255
See pmmcli.log to find out detailed information on this</errmsg>
</response>

Cause

Corrupted Perl installation.

Resolution

Reinstall Perl:

# rpm -e --nodeps --justdb perl
# yum install perl
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