File Manager loads very slowly

Symptoms

Plesk File Manager takes a lot of time to list contents of the directory in Plesk for Linux.

Cause

This is product bug with id #PPPM-5035 . The fix is going to be included in one of the next product updates.

Resolution

Warning: the following workaround is applicable only for Plesk 12.0 on Linux.

1. Connect to the server using RDP.

2. Download the archive attached:

   # wget https://plesk.zendesk.com/hc/article_attachments/115004356745/filemng.zip

3. Extract filemng from the archive:

   # unzip filemng.zip

4. Create a backup of /usr/local/psa/admin/sbin/filemng:

   # cp -p /usr/local/psa/admin/sbin/filemng{,.bk}

5. Move extracted filemng to /usr/local/psa/admin/sbin/ directory`: `

   # cp -p filemng.zip /usr/local/psa/admin/sbin/filemng_backup