Horde/Webmail Login not possible: login page is just refreshed

Created:

2016-12-12 03:45:13 UTC

Modified:

2017-08-16 16:15:50 UTC

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Horde/Webmail Login not possible: login page is just refreshed

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Unable to login into Horde using the valid credentials. The login page is just refreshed.

Cause

Corrupted Horde installation.

Resolution

  1. Take Horde database backup:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -u admin --skip-extended-insert  horde > horde.dump.`date +%F.%s`.sql
  2. Back up the folder /etc/psa-webmail/horde/

    # cp -R /etc/psa-webmail/horde /etc/psa-webmail/horde_back
  3. Reinstall Horde webmail:

    # plesk installer --select-product-id plesk --tier stable --select-release-latest --remove-component horde
    # plesk installer --select-product-id plesk --tier stable --select-release-latest --install-component horde

If the issue still persists, contact Plesk Technical Support .

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