- Plesk 12.5 for Linux
Note: This article has the reference to the issue with the fix available:
"Migration of mail content from cPanel failed, if the home directory on source was different from /var/home/"
- Plesk Migrator 2.9.2 07 June 2017 (Linux)
Mail content can not be migrated with error:
[Sync content] Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Check network connections between source and target servers, then run migration for that subscription once more.
Migration tools tried to perform operation in 3 attempts: Rsync failed to copy mail content from the source (the source server 'cpanel' (192.0.2.2)) to the target server (target Plesk server): Command execution failed on the local server with non-zero exit code.
command: /usr/bin/rsync -a -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/20161018120203/target-server/ssh-keys/id_rsa.192.0.2.2 -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' '***hidden***' maildirsize --exclude '.qmail*' --exclude @attachments/ --exclude example.com email@example.com:/home/example/mail/ /var/qmail/mailnames/example.com/example/Maildir/
exit code: 23
stderr: stdin: is not a tty
rsync: change_dir "/home/example/mail" failed: No such file or directory (2)
rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1655) [Receiver=3.1.1]
Directory for user data is customized on the source server with cPanel, e.g.
. By default, cPanel stores user's data under
This is Plesk bug with ID #PMT-3212 which was fixed in Plesk Migrator 2.9 .
Plesk Migrator is updated automatically, no special actions are required.