Subscriptions are not synchronized with a reseller service plan.

Created:

2016-12-12 03:41:04 UTC

Modified:

2017-08-08 13:31:16 UTC

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Subscriptions are not synchronized with a reseller service plan.

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Cannot sync subscriptions with service plan under reseller account. No errors appear in Plesk, however subscriptions are not synced.

From /var/log/plesk/panel.log :

[2016-10-27 08:33:51] ERR [panel] Unable to apply plan changes to domain example.com. Error: The plan was not applied: Common PHP settings management
[2016-10-27 08:33:51] DEBUG [panel] Service plan sync helper: warnings during plan synchronization: task id: 1219, service plan ID: 13, warnings: Unable to apply plan changes to domain example.com.
[2016-10-27 08:33:51] DEBUG [panel] Smb_Plesk_Bridge_Domain::savePhpSettings notifies webservice about changes in PHP settings
[2016-10-27 08:33:51] DEBUG [panel] No synchronization problems detected - so delete object owned copy of settings

Cause

This issue has been considered as software issue #PPPM-5136 and will be fixed in future product updates.

Workaround

Synchronize a subscription via CLI: # /usr/local/psa/bin/subscription --sync-subscription example.com

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