Error message on Plesk home page: The Plesk update failed. Click OK to close the message.

Created:

2016-12-12 03:40:09 UTC

Modified:

2017-08-08 13:11:05 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Error message on Plesk home page: The Plesk update failed. Click OK to close the message.

Applicable to:

  • Plesk for Linux

Symptoms

Error message on the Plesk Home page:

Update procedure failed. In /usr/local/psa/admin/logs/panel.log the following error is shown: ERR [panel] Task is not responding: id=1328, pid=31754, type=panel-update

Cause

Previous Plesk update process was interrupted.

As a result, a failed task exists in the psa database.

Resolution

  1. Login to the server over SSH
  2. Create the psa database backup:

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -uadmin psa > /root/psa_backup.sql
  3. Enter the psa database

    # plesk db
  4. Find the failed task:

    mysql> select * from longtasks where type='panel-update'\\G
    *************************** 1. row ***************************
    id: 10
    type: panel-update
    context: NULL
    status: error
    statusProcessed: 1
    progressStatus: queue
    progressParams: NULL
    progressMax: 100
    progressValue: 0
    startTime: 2016-01-01 00:00:00
    finishTime: 0000-00-00 00:00:00
    pid: 18853
    externalId: NULL
  5. Clear the task:

    mysql> delete from longtasks where type='panel-update';

     

Have more questions? Submit a request
Please sign in to leave a comment.