Unable to access AfterLogic webmail: The username or password you entered is incorrect.

Created:

2016-12-12 03:40:05 UTC

Modified:

2017-08-08 13:21:01 UTC

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Unable to access AfterLogic webmail: The username or password you entered is incorrect.

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Unable to access AfterLogic webmail , the following error is shown:

The username or password you entered is incorrect.

Mail user exists on mail server and in mail authorization database.

Cause

AfterLogic webmail database is corrupted.

Resolution

Either restore database from a valid backup or re-install AfterLogic webmail application.

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