Applicable to:
- Plesk Onyx for Linux
Symptoms
After a dist-upgrade Plesk is not accessible:
502 Bad Gateway
On attempt to start
sw-engine
, the following error message is shown:
# service sw-engine start
sw-engine: symbol lookup error: /usr/lib/x86_64-linux-gnu/liblock_manager.so.2: undefined symbol: _ZNK5boost15program_options29value_semantic_codecvt_helperIcE5parseERNS_3anyERKSt6vectorINSt7__cxx11
12basic_stringIcSt11char_traitsIcESaIcEEESaISB_EEb
# service sw-engine status
-- Unit sw-engine.service has begun starting up.
Oct 28 14:29:28 cloud.contronex.com sw-engine-fpm[22941]: /usr/sbin/sw-engine-fpm: symbol lookup error: /usr/lib/x86_64-linux-gnu/liblock_manager.so.2: undefined symbol: _ZNK5boost15program_options29value_semantic_codecvt_helperIcE5parse
Oct 28 14:29:28 cloud.contronex.com systemd[1]: sw-engine.service: Main process exited, code=exited, status=127/n/a
Oct 28 14:29:28 cloud.contronex.com systemd[1]: Failed to start Startup script for Panel sw-engine.
-- Subject: Unit sw-engine.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit sw-engine.service has failed.
Cause
Plesk packages are broken.
Resolution
-
Download the following packages using
wget
from here :plesk-engine_17.0.17-ubuntu16.04.build1700161005.19_amd64.deb
plesk-librdbmspp_2.0.1-ubuntu16.04.735641.16061715_amd64.deb
plesk-lmlib_0.2.2-ubuntu16.04.824.16091218_amd64.deb
plesk-platform-runtime_1.0.1-ubuntu16.04.892097.16061715_amd64.deb
sw-cp-server_2.3.0-ubuntu16.04.16072713_amd64.deb
sw-engine_2.18.9-ubuntu1604.201609121820_amd64.deb
sw-libpoco_1.4.3p1.1-ubuntu16.04.16061715_amd64.deb -
Download these packages from here :
sw-libboost-*
-
Reinstall the packages using the command:
# dpkg -i <.deb file name>
-
Start
sw-engine
:# service sw-engine start
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