Unable to create subscription: Unable to load object of type SysUser with id=xx

Created:

2016-12-12 03:38:49 UTC

Modified:

2017-08-08 13:29:05 UTC

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Unable to create subscription: Unable to load object of type SysUser with id=xx

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

The following errors are shown in panel log:

ERR [1] Domain Service Web not exists: domain=example.com, id=x
ERR [panel] Unable to load object of type SysUser with id=1: SysUser: unable to select: no such row in the table

There is an error message on the Home page:

New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainForwarding.php, error = Template_Exception: No data. file: /usr/local/psa/admin/plib/Template/Processor.php line: 27 code: 0 Previous error: Template_Variable_Exception: No data. file: /usr/local/psa/admin/plib/Template/Variable/AbstractCachedData.php line: 65 code: 0. The error message containing the detailed error descriptions was sent to you by e-mail. Please resolve the issues and click here to generate broken configuration files once again or here to generate all configuration files.

Domain has no content and no files in the file system.

Cause

Database inconsistency.

Resolution

  1. Delete domain from Plesk Websites and Domains > example.com > Remove Website

  2. Execute the following command and fix issues with Plesk database:

    # plesk repair db
  3. Re-create the domain in Websites and Domains > Add domain

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