Cannot change the type of IP address already allocated to a user.

Created:

2016-11-16 13:26:20 UTC

Modified:

2017-04-24 11:16:07 UTC

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Cannot change the type of IP address already allocated to a user.

Applicable to:

  • Plesk 10.4 for Windows
  • Plesk 11.5 for Windows
  • Plesk 10.1 for Windows
  • Plesk 12.0 for Windows

Symptoms

When you try to switch the IP to Dedicated ( Tools & Settings -> IP Addresses ), the error occurs:

Cannot change the type of IP address already allocated to a user. IP address 123.123.123.123 is already allocated to user(s) as shared IP address.

Cause

Software issue PPPM-739, which will be fixed in future product releases.

Resolution

As workaround use the following CLI utility:

%plesk_cli%\\subscription.exe -u <sbscr_name> -mail-service-ip <new_ip>

To avoid such problems with other subscription, use this utility to change the IP address whole subscription:

%plesk_cli%\\subscription.exe -u <sbscr_name> -ip <new_ip>
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