Backup creation fails: Error: pmm utility 'PMMCli' raised an exception. Error code is: -1 See pmmcli.log to find out detailed information on this

Created:

2016-11-16 13:26:00 UTC

Modified:

2017-04-24 11:35:43 UTC

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Backup creation fails: Error: pmm utility 'PMMCli' raised an exception. Error code is: -1 See pmmcli.log to find out detailed information on this

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

Backup creation fails with message:

Error: pmm utility 'PMMCli' raised an exception. Error code is: -1 See pmmcli.log to find out detailed information on this

The following message appears in log:

System.ArgumentException: Must specify valid information for parsing in the string.
at System.Enum.TryParseEnum(Type enumType, String value, Boolean ignoreCase, EnumResult& parseResult)
at System.Enum.Parse(Type enumType, String value, Boolean ignoreCase)
at psa9dumpagent.Psa9Structure.Init()
at psa104dumpagent.PsaDumpEnv.getPsaStructure()
at psadumpagent.DumpEnv.get_defaultBackupOwnerGuid()
at psadumpagent.DumpEnv.init(DumpParams _params)
at psadumpagent.DumpEnv..ctor(DumpParams _params)
at plesk_agent_manager.Program._Main(String command, String sessionPath, List`1 arguments)
at plesk_agent_manager.Program.Main(String[] args)

Cause

Database inconsistency.

Resolution

  1. Run the following query:

    mysql> select * from ip_pool where type='';
  2. Find an appropriate ip_pool.id and IP_Addresses.id

    mysql> begin;
    mysql> update clients set pool_id=<valid_pool_id> where pool_id=0;
    mysql> update ip_pool set ip_address_id=<valid_id_from_ip_addresses> where ip_address_id=34;
    mysql> commit;
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