Unable to access Plesk: The site with UUID 'xxx' was not found.

Created:

2016-11-16 13:25:24 UTC

Modified:

2017-08-16 18:27:59 UTC

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Unable to access Plesk: The site with UUID 'xxx' was not found.

Applicable to:

  • Plesk 12.5 for Linux
  • Web Presence Builder for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Unable to access Plesk. License error is shown with this one:

The site with UUID 'xxx' was not found.

where xxx can be different value.

This error may also occur while accessing websites with Web Presence Builder in Plesk.

Cause

Database inconsistency.

Resolution

  1. Create database backup according to article KB213904125
  2. Check that incorrect record exist:

    mysql> select * from psa.dom_param where param='site_builder_site_id' and val='xxx';
  3. Change incorrect values:

    mysql> update psa.dom_param set val='' where param='site_builder_site_id' and val='xxx';
    1. Install license
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