Parallels Web Presence Builder does not play video in iPhone

Created:

2016-11-16 13:25:11 UTC

Modified:

2017-08-16 18:33:32 UTC

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Parallels Web Presence Builder does not play video in iPhone

Applicable to:

  • Web Presence Builder for Linux
  • Plesk 11.x for Linux
  • Plesk 11.x for Windows

Symptoms

I inserted a video using " Embedded Video " module to my site and published the site.But the video does not play in iPhone.

Cause

Parallels Web Presence Builder module " Embedded Video " uses tags: <object> and <emded> . These tags work only if browser has appropriate extension (plugin) in common case it's flash player.

Unfortunately iOS doesn't have full support adobe flash player, it is cause of issue.

Resolution

Such behavior is considered to be a software issue. The fix will be included in future Parallels Web Presence Builder updates released after 11.5. You can track it using the following ID:

PPPM-1396 - [WPB] Plesk WPB Not Playing video on iPhone and windows phone

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Workaround for Parallels Web Presence Builder 11.5

Most video hosters provide some solution for issue. For example, YouTube provides iframe tag:

<iframe width="560" height="315" src="http://www.youtube.com/embed/EFn2VYUGMN8" frameborder="0" allowfullscreen></iframe>

As a workaround you may insert similar code to a text field ([check box] " Embed code ")

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