Dr.Web license update fails: Product "drweb-unix" not installed

Created:

2016-11-16 13:24:56 UTC

Modified:

2017-08-16 16:15:36 UTC

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Dr.Web license update fails: Product "drweb-unix" not installed

Applicable to:

  • Plesk 11.x for Linux

Symptoms

  • Component "Parallels Premium antivirus" is installed.

  • While trying to retrieve the drweb license key under Tools & Settings > License Management > Additional License Keys > PLSK.KEY.NUMBER > Retrieve Additional Key the following error occurs

     Product "drweb-unix" not installed

Cause

Dr.Web key is not correctly parsed by key-handler utility.Software issue #PPPM-755 .

Resolution

The issue is fixed in Parallels Plesk Panel 11.5 microupdate #10. Please, install the latest microupdates in order to fix the issue.

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