Plesk is not accessible: Unable to Connect to ssl://feedback.pp.parallels.com:443

Created:

2016-11-16 13:24:46 UTC

Modified:

2017-08-08 13:22:36 UTC

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Plesk is not accessible: Unable to Connect to ssl://feedback.pp.parallels.com:443

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Plesk is not accessible:

Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0:

The following error can be found in Event Viewer:

Message Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0:
File Socket.php
Line 235
Type Zend_Http_Client_Adapter_Exception

The following error can be found in Event Viewer > Plesk :

Execute mysqlmng --repair-local-service failed with error code 1: Unable to move (C:\\Program Files (x86)\\Parallels\\Plesk\\Databases\\MySQL\\Data\\ib_logfile0) to (C:\\Recycler\\{86066D57-9347-46a7-B4DB-971D9EF36D29}): (32) The process cannot access the file because it is being used by another process.
at Remove InnoDB log files(LocalServiceHelper::_removeInnodbLogFiles line 232)
Installing MySQL service. Image path: '"C:\\Program Files (x86)\\Parallels\\Plesk\\Databases\\MySQL51\\bin\\mysqld.exe" "--defaults-file=C:\\Program Files (x86)\\Parallels\\Plesk\\Databases\\MySQL\\Data\\my.ini" MySQL'
The name is already in use as either a service name or a service display name. (Error code 1078) at CreateService
at (service::installService line 735)
at Installation of MySQL Service(LocalServiceHelper::_configureService line 181)
at execute console command --repair-local-service(vconsoleapp::start line 100)
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mysqlmng.exe" --repair-local-service(vconsoleapp::run line 117)
at (execPleskUtil line 104)
at Execute C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mysqlmng.exe --repair-local-service(execPleskUtil line 109)
at doSetPackage(mysqlserver, mysql51)(VPackageManager::doSetPackage line 419)
at setDefault(mysqlserver, mysql51)(VPackageManager::setDefault line 362)
at (VPackageManager::setDefault line 381)
at execute console command --set(vconsoleapp::start line 100)
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\defpackagemng.exe" --set "--type=mysqlserver" "--default=mysql51"(vconsoleapp::run line 117)
Execute file name: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\defpackagemng.exe

Cause

MySQL server version 5.6 is configured, but not installed. Plesk installer was trying to install MySQL version 5.1.

Resolution

  1. Start Plesk installer:

    plesk installer --console
  2. Select the proper MySQL server version to isntall:

      MySQL server
    25. (*) MySQL 5.1 server
    26. (X) MySQL 5.6 server
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