- Plesk 12.0 for Windows
- Plesk 12.5 for Windows
- SmarterMail auto-reply and notifications do not work. Plesk and SmarterMail logfiles do not have entries about attempts to send an autoreply or notification email.
CONFIG_TEXT: 23:15:45 [127.0.0.1] Authenticating as postmaster@localhost
23:15:45 [127.0.0.1] rsp: 334 UGFzhghdvcmQ6
23:15:45 [127.0.0.1] rsp: 535 Authentication failed
Account postmaster@localhost is missing from SmarterMail.
Note: If the number of the failed sent attempts is more than the number set in Domains > example.com > Email Addresses > firstname.lastname@example.org > Auto-Reply > Send an automatic response to a unique email address no more than (times a day), then auto-reply will not be sent. Increase the mentioned parameter to make the auto-reply functioning.
Log in to SmarterMail as administrator and check whether postmaster user exists under localhost domain. If postmaster user does not exist:
Delete localhost domain from SmarterMail.
Disable and enable the option Use the mail server installed with Plesk and the default mail account created by Plesk in Plesk at Tools & Settings > External SMTP Server. Domain postmaster@localhost will be recreated automatically in SmarterMail.
If it does not help, see also: