Smartermail autoresponder does not send an autoreply

Refers to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:24:29 UTC

Modified:

2016-12-21 20:38:54 UTC

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Smartermail autoresponder does not send an autoreply

Symptoms

Smartermail autoresponder does not send an autoreply. Plesk and SmarterMail log files do not have entries about attempts to send an autoreply.

Cause

Account postmaster@localhost is missed in SmarterMail.

Resolution

Log in to SmarterMail as administrator and check whether postmaster user exists under localhost domain.If postmaster user does not exist:

  1. Delete localhost domain from SmarterMail.
  2. Disable and enable option Use the mail server installed with Plesk and the default mail account created by Plesk in Plesk > Tools & Settings > External SMTP Server .

Domain postmaster@localhost will be recreated automatically in SmarterMail.

If it does not help check this article 213408129 .

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