CloudLinux error: activation token specified could not be found on the server

Created:

2016-11-16 13:24:07 UTC

Modified:

2017-08-08 13:40:13 UTC

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CloudLinux error: activation token specified could not be found on the server

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

Cannot activate CloudLinux with the following error:

Could not find token TPA.XXXXXXXX.XXXX
Error Class Code: 60
Error Class Info:
The activation token specified could not be found on the server.
Please retry with a valid key.
Unable to register at CLN server, please contact CloudLinux support at https://helpdesk.cloudlinux.com

Cause

License number is used in TPA.XXXXXXXX.XXXX format, instead of CloudLinux product key.

Resolution

CloudLinux product key has the following format: XXXX-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Contact Plesk Licensing and Purchase Support to get the product key associated with your TPA license.

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