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Roundcube/Horde webmail and websites on FastCGI are not accessible: Connection reset by peer: mod_fcgid: error reading data from FastCGI server

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  • Avatar
    Apsides Communication (Edited )

    Dear sir.

    I do all of this but my roundcube webmail continue with error 500.

    log :

    [Tue Feb 19 12:07:50.761225 2019] [fcgid:warn] [pid 23206:tid 140419207698176] (104)Connection reset by peer: [client xxx.xxx.xxx.xxx:35742] mod_fcgid: error reading data from FastCGI server
    [Tue Feb 19 12:07:50.761272 2019] [core:error] [pid 23206:tid 140419207698176] [client xxx.xxx.xxx.xxx:35742] End of script output before headers: index.php

    Can you help me ?

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    Anna Morozyuk

    Hello @Apsides Communication,

    Alternatively, it might be caused by insufficient permissions for the /etc/passwd. Permissions should be set as in the example below:
    # ls -la /etc/passwd
    -rw-r--r-- 1 root root 3100 Feb 5 14:58 /etc/passwd

    If permissions differ, change it with the following command:
    # chmod 644 /etc/passwd

    If the error remains, contact support for the help: How to submit a request to Plesk support?
     

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    Apsides Communication

    Thanks for reply but issue is same.

     

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    Anzhelika Khapaknysh
     
    As far as I know, you're already in touch with our Support Team. So I suggest continue the communication in the ticket.
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    BROU Charles

    thanks it worked for me!

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  • Avatar
    Alex (Edited )

    This problem arose after I decided to remove outdated php versions. 7.2 and 5 from os vendor. 

    Re-installing them solved the issue.

    Edit:

    Roundcube uses PHP 7.2, so don't  remove it, even if you don't use it.

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