Cannot access Plesk: error while loading shared libraries: <some.file.name.so>: cannot open shared object file: No such file or directory

Created:

2016-11-16 13:23:47 UTC

Modified:

2017-08-08 13:40:08 UTC

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Cannot access Plesk: error while loading shared libraries: <some.file.name.so>: cannot open shared object file: No such file or directory

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

The following error appears when trying to access Plesk:

ERROR: PleskUtilException
Unable to execute usermng: /usr/local/psa/admin/bin/usermng: error while loading shared libraries: libjson-c.so.2: cannot open shared object file: No such file or directory

Cause

libjson-c.so.2 is missing on file system.

Resolution

  1. Check which package contains the missing file:

    # rpm -qf /lib64/libjson-c.so.2
    json-c-0.11-12.el6.x86_64
  2. Remove the package:

    # rpm -e --nodeps --justdb json-c-0.11-12.el6.x86_64
  3. Install the package again:

    # yum install json-c
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