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Unable to upgrade Plesk: The specified service has been marked for deletion. (Error code 1072) at DeleteService

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Pavel Mikhaylov
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Applicable to:

  • Plesk for Windows

Symptoms

Unable to upgrade Plesk or install updates due to the following error in Plesk Installer:

Uninstall Plesk Management Service
The specified service has been marked for deletion. (Error code 1072) at DeleteService
   at (service::unInstallService line 753)
   at execute console command -install(vconsoleapp::start line 100)
   at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe" -install(vconsoleapp::run line 117)

   at (CmdAction::Commit line 415)
   at Execute action Installing Plesk Management service...(executeList line 293)
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi': Fatal error during installation. (Error code 1603)

ERROR: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (install: installing Plesk Utilities...)
Not all packages were installed.
Please, contact product technical support.

Or:

The specified service has been marked for deletion. (Error code 1072) at DeleteService 
at (service::unInstallService line 753) 
at execute console command -install(vconsoleapp::start line 122) 
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe" -i 
nstall(vconsoleapp::run line 139)<html> 
<head><title>502 Bad Gateway</title></head> 
<body bgcolor="white"> 
<center><h1>502 Bad Gateway</h1></center> 
<hr><center>nginx</center> 
</body> 
</html> 
Error occured while sending feedback. HTTP code returned: 502
at (CmdAction::Commit line 393) 
at Execute action Installing Plesk Management service...(executeList line 271) 
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities_mu021.msi': Fatal error during installation. (Error code 1603)

ERROR: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (upgrade: Upgrading Plesk Utilities...) 
Not all packages were installed. 
Please contact product technical support.

Cause

The plesk-service-node-utilities package was installed without REINSTALLMODE=vmscd command line property.

Resolution

  1. Connect to the server via RDP.

  2. Get the installation parameters from .inf file (for example, C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\panel-12.5.30-ms_w2k12-x86_64.inf3):

    CONFIG_TEXT: <actions sequence="install" displayname="Installing Plesk Utilities...">
    <install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />

  3. Kill all running cmd.exe and conhost.exe processes.

  4. Kill plesksrv.exe process.

  5. Make sure that Plesk Management Service is not running.

  6. Try to remove the service manually, using CLI:

    C:\> sc delete plesksrv

  7. If the output says that it is non-existent service, continue the upgrade/update. Otherwise, install plesk-service-node-utilities package manually using arguments from step 1:

    C:\> msiexec /i C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi /l*v C:\plesk-service-node-utilities-uninstall.log REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1\

    Note: In case the package mentioned in the command above is missing from the folder, download it from the server. The package from the example is available here.

  8. Reinstall Plesk updates:

    C:\> plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Additional Information

Plesk upgrade fails: The installation of the package 'plesk-service-node-ilities' failed

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