Symptoms

Unable to upgrade Plesk or install updates due to the following error in Plesk Installer:

Uninstall Plesk Management Service
The specified service has been marked for deletion. (Error code 1072) at DeleteService
   at (service::unInstallService line 753)
   at execute console command -install(vconsoleapp::start line 100)
   at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesksrv.exe" -install(vconsoleapp::run line 117)

   at (CmdAction::Commit line 415)
   at Execute action Installing Plesk Management service...(executeList line 293)
Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.5.30\\dist-msi-Microsoft-2003-i386\\plesk-service-node-utilities.msi': Fatal error during installation. (Error code 1603)

ERROR: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (install: installing Plesk Utilities...)
Not all packages were installed.
Please, contact product technical support.

Cause

Package misconfiguration: plesk-service-node-utilities package was installed without REINSTALLMODE=vmscd command line property.

Resolution

Fix the package installation:

1. Get the installation parameters from inf file (for example, C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\panel-12.5.30-ms_w2k12-x86_64.inf3 ):

<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1"/>

2. Kill all running cmd.exe and conhost.exe processes.

3. Kill plesksrv.exe process.

4. Try to remove the service manually, using cmd :

sc delete plesksrv

5. If the output says that it is non-existent service, continue the upgrade/update. Otherwise, try to install plesk-service-node-utilities package manually:

msiexec /i C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi /l*v C:\plesk-service-node-utilities-uninstall.log REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1 

Note: for the servers where the MU is still not installed by the Daily Maintenance task, install the micro-update manually:

cd %plesk_bin%
ai.exe --console --upgrade-installed-components --select-product-id panel --select-release-current