Applicable to:
- Plesk for Windows
Symptoms
Unable to upgrade Plesk or install updates due to the following error in Plesk Installer:
Uninstall Plesk Management Service
The specified service has been marked for deletion. (Error code 1072) at DeleteService
at (service::unInstallService line 753)
at execute console command -install(vconsoleapp::start line 100)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe" -install(vconsoleapp::run line 117)
at (CmdAction::Commit line 415)
at Execute action Installing Plesk Management service...(executeList line 293)
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (install: installing Plesk Utilities...)
Not all packages were installed.
Please, contact product technical support.
Or:
The specified service has been marked for deletion. (Error code 1072) at DeleteService
at (service::unInstallService line 753)
at execute console command -install(vconsoleapp::start line 122)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe" -i
nstall(vconsoleapp::run line 139)<html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx</center>
</body>
</html>
Error occured while sending feedback. HTTP code returned: 502
at (CmdAction::Commit line 393)
at Execute action Installing Plesk Management service...(executeList line 271)
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities_mu021.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)
Not all packages were installed.
Please contact product technical support.
Cause
The plesk-service-node-utilities package was installed without REINSTALLMODE=vmscd command line property.
Resolution
1. Connect to the server via RDP.
2. Get the installation parameters from .inf file (for example, C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\panel-12.5.30-ms_w2k12-x86_64.inf3):
<actions sequence="install" displayname="Installing Plesk Utilities...">
<install-msi-package command-line="REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1" />
3. Kill all running cmd.exe and conhost.exe processes.
4. Kill plesksrv.exe process.
5. Make sure that Plesk Management Service is not running.
6. Try to remove the service manually, using CLI:
C:\> sc delete plesksrv
7. If the output says that it is non-existent service, continue the upgrade/update. Otherwise, install plesk-service-node-utilities package manually using arguments from step 1:
C:\> msiexec /i C:\ParallelsInstaller\parallels\PANEL-WIN_12.5.30\dist-msi-Microsoft-2003-i386\plesk-service-node-utilities.msi /l*v C:\plesk-service-node-utilities-uninstall.log REINSTALL=ALL REINSTALLMODE=vmscd ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R AUTOINSTALLER=1
8. Reinstall Plesk updates:
C:\> plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Comments
0 comments
Please sign in to leave a comment.