Cannot install Web Presence Builder with ai.exe: installation failed with code 1618

Refers to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:23:38 UTC

Modified:

2016-12-21 20:36:59 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Cannot install Web Presence Builder with ai.exe: installation failed with code 1618

Symptoms

Web Presence Builder installation performed using Plesk CLI command:

"%plesk_bin%\\ai.exe" --console

The following error appears in the autoinstaller.log:

Failed to install 'C:\\ParallelsInstaller\\parallels\\SITEBUILDER-WIN_11.5.8\\dist-msi-Microsoft-2003-i386\\sitebuilder.msi': Another installation is
already in progress. Complete that installation before proceeding with this install. (Error code 1618)

ERROR: The installation of the package 'sitebuilder' failed with code 1618. (install: installing Parallels Presence Builder...)
Not all packages were installed.
Please, contact product technical support.

Cause

Exceeded physical memory limit:

Resolution

Add some physical memory to the node and install Web Presence Builder in usual way.

Have more questions? Submit a request
Please sign in to leave a comment.