Unable to migrate single subscription: Owner with id xx has not subscription with id xx

Created:

2016-11-16 13:23:35 UTC

Modified:

2017-08-16 16:52:00 UTC

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Unable to migrate single subscription: Owner with id xx has not subscription with id xx

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Windows
  • Plesk 11.x for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

The following error appears during migration when trying to select subscription without customer/reseller:

Warning:
Execution of /usr/local/psa/admin/plib/api-cli/user.php --create user@example.com -owner admin -guid 54b90b8b-eb74-4377-a95c-4c220b5af8e7 -cname user -passwd '' -passwd_type sym -status enabled -domain-admin false -email user@example.com -external-email true -role Mail\\ User\\ 2 -legacy-user false -file-sharing-id 8fc2a7cbde10304f8f5ebe39741faed2 -subscription-name domain.tld -ignore-nonexistent-options failed with return code 1.
Stderr is
Error during user creation: Owner with id 1 has not subscription with id 453

Cause

This is a software bug with internal ID PPPM-1863 that was fixed in Plesk 12.5

Resolution

Migrate particular subscription(s) with respective owner (customer/reseller) account, or remove the subscription from the target server (if DNS is not switched to the target server yet) and re-migrate the subscription from scratch.

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