Unable to receive an email

Created:

2016-11-16 13:23:31 UTC

Modified:

2017-08-08 18:06:44 UTC

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Unable to receive an email

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Unable to receive an email.

Email sent from email@gmail.com to mail@example.com was not delivered.

email@gmail.com received following message:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain example.com by external.mailserver.com [10.10.10.10].

Cause

mail@example.com is not configured on external mail server.

Resolution

Contact owner of external mail server regarding the issue or change external mail server to local one.

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