Unable to access standalone Web Presence Builder: Site error: the file /usr/local/sb/htdocs/index.php requires the ionCube PHP Loader ioncube_loader_lin_5.5.so

Created:

2016-11-16 13:23:25 UTC

Modified:

2017-08-16 16:34:22 UTC

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Unable to access standalone Web Presence Builder: Site error: the file /usr/local/sb/htdocs/index.php requires the ionCube PHP Loader ioncube_loader_lin_5.5.so

Applicable to:

  • Web Presence Builder for Linux

Symptoms

Unable to access standalone Web Presence Builder, the following error is shown:

Site error: the file /usr/local/sb/htdocs/index.php requires the ionCube PHP Loader ioncube_loader_lin_5.5.so to be installed by the website operator. If you are the website operator please use the ionCube Loader Wizard to assist with installation.

Running /usr/bin/sw-engine-cgi manually results in another error:

 Failed loading /usr/lib64/php/modules/sw-engine/ioncube_loader_lin_5.4.so:  /usr/lib64/php/modules/sw-engine/ioncube_loader_lin_5.4.so: undefined symbol: execute

Cause

Corrupted sw-engine package and web server misconfiguration.

Resolution

  1. Reinstall sw-engine package:

      # yum reinstall sw-engine
  2. Reconfigure web server configuration:

      # php /usr/local/sb/utils/configure.php --force_update_wscfg
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