Plesk upgrade failed - The installation of the package 'mysql-server-configurator' failed with code 1603.

Created:

2016-11-16 13:23:01 UTC

Modified:

2016-12-21 20:35:46 UTC

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Plesk upgrade failed - The installation of the package 'mysql-server-configurator' failed with code 1603.

Symptoms

  • Plesk upgrade failed, the error message is shown:

    Failed to connect to database: Access denied for user 'local_mysql_root'@'1.2.3.4' (using password: YES)
    Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\\dist-msi-Microsoft-2003-i386\\mysql-server-configurator.msi': Fatal error during installation. (Error code 1603)

    ERROR: The installation of the package 'mysql-server-configurator' failed with code 1603. (upgrade: update configuration of MySQL server...)
    Not all packages were installed.
    Please, contact product technical support.
  • Instructions from KB article #213937305 didn't helped.

  • Host address in the error message is differ from localhost or 127.0.0.1 , for example 'local_mysql_root'@'1.2.3.4'

Cause

TCP port redirection configured on the server

Resolution

  1. Verify that there is no port redirection from 127.0.0.1:3306

    netsh interface portproxy show all

    Listen on ipv4: Connect to ipv4:

    Address Port Address Port
    --------------- ---------- --------------- ----------
    127.0.0.1 3306 1.2.3.4 3306
  2. Prior to deletion, create current settings backup

    netsh interface portproxy dump > C:\\portproxy_backup.txt
  3. Delete specific listener

    netsh interface portproxy delete v4tov4 listenport=3306 listenaddress=127.0.0.1
  4. Follow instructions from KB article #213937305

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