Transfer scheduled backup from FTP to localhost processed with error: Specified key is not suitable for this backup

Created:

2016-11-16 13:22:57 UTC

Modified:

2017-08-18 03:09:39 UTC

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Transfer scheduled backup from FTP to localhost processed with error: Specified key is not suitable for this backup

Applicable to:

  • Plesk 12.0 for Linux

Note: This article has the reference to the issue with the fix available:

  • #PPPM-4774 "Customer passwords contained in Plesk backups created via a scheduled task and saved to the FTP repository were encrypted even if the “Use password protection” option was disabled."
    Fixed in:
Please consider updating your server:

Symptoms

After copying backup from FTP Repository to Local the following error is shown:

Error: The specified password is incorrect. During the backup restoration, Plesk will prompt you to enter the password again.

In log /usr/local/psa/PMM/logs/import-<timestamp>/import.log the following can be found:

[2016-07-26 08:00:18.355|26518] INFO: Executing utility: /usr/local/psa/admin/plib/api-cli/backup_encrypt.php --encrypt-by-plesk -backup-files-map /tmp/repo_transport_tmp_nhBI7m
[2016-07-26 08:00:18.722|26518] INFO: ExecCmd::ExFailed[866aaef0-a999-4a0f-8c69-a16514d77128]: Execution of /usr/local/psa/admin/plib/api-cli/backup_encrypt.php --encrypt-by-plesk -backup-files-map /tmp/repo_transport_tmp_nhBI7m failed with return code 200.
Stderr is
Specified key is not suitable for this backup
[ExecCmd.cpp:64]
void plesk::ExecCmd::reportError() const
[2016-07-26 08:00:18.723|26518] INFO: pmm-ras finished. Exit code: 113

In log /usr/local/psa/PMM/logs/import-<timestamp>/pmmcli.log the following can be found:

[2016-07-25 16:42:48.834|7460] DEBUG: Import file operation ended with errcode=113. Filename is backup_info_[datetime].xml

Cause

Internal issue with id #PPPM-4774 that was fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

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