Error while accessing Backup Manager: Cannot create python process

Created:

2016-11-16 13:22:52 UTC

Modified:

2017-04-24 11:37:30 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Error while accessing Backup Manager: Cannot create python process

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Accessing Tools & Settings > Backup Manager results in error:

Failed to parse response. Reason: XML error at line 1 column 1. Error message: Not well-formed (invalid token) Process output: Cannot create process: C:\\PROGRA~2\\PARALL~1\\Plesk\\Additional\\Python\\python.exe "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\PMMcli-runner.py"  --get-dumps-list
---------------------- Debug Info -------------------------------
0: PMMConnector.php:641
PMMConnector->getResponse(object of type StreamXMLReader)
1: PMMConnector.php:70
PMMConnector->getDumpList(object of type PMMDumpsStorageCredentials, object of type PMMObjectSpecification)
2: BackupLocalRepositoryList.php:18
BackupLocalRepositoryList->fetchBackupLocalRepositoryList()
3: cList.php:87
cList->fetchList()
4: cList.php:109
cList->init()
5: backup.abstract-repository.php:68
__backup__abstract_repository->accessItemsList(string 'GET', NULL null)
6: backup.abstract-repository.php:27
__backup__abstract_repository->accessItem(string 'GET', NULL null)
7: UIPointer.php:619
UIPointer->access(string 'GET')
8: plesk.php:36

Cause

Corrupted Python installation.

Resolution

Reinstall Python using the following steps:

  1. Launch 'python.msi' insaller from C:\\ParallelsInstaller\\parallels\\PANEL-WIN_<plesk_version>\ hirdparty-msi-Windows-any-x86_64 folder

    Note: For Plesk 12.5 upgraded from previous version, python.msi should be taken from C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\ hirdparty-msi-Windows-any-x86_64

  2. Follow the installation wizard instructions, specify C:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\Python\\ as installation path

  3. If the issue persists, launch 'plesk-python.msi' from C:\\ParallelsInstaller\\parallels\\PANEL-WIN_<plesk_version>\\dist-msi-Microsoft-2003-i386 folder & reinstall Plesk Python.

Have more questions? Submit a request
Please sign in to leave a comment.