Unable to view protected web statistics for a domain: Unauthorized. Access is denied due to invalid credentials

Created:

2016-11-16 13:22:44 UTC

Modified:

2017-08-16 16:27:19 UTC

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Unable to view protected web statistics for a domain: Unauthorized. Access is denied due to invalid credentials

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Windows
  • Plesk 11.x for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Unable to view protected web statistics for a domain using valid credentials:

Unauthorized
Access is denied due to invalid credentials.

OR

HTTP Error 401.4 - Unauthorized

Cause

Panel login credentials are used instead of FTP user credentials or protected directory user.

Resolution

Create new user or change password for the current one under:

Home > Subscriptions > example.com > Websites & Domains > example.com > Password protected directories > /plesk-stat

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