Unable to view protected web statistics for a domain - unauthorized access with valid login and password

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:22:44 UTC

Modified:

2017-02-04 10:28:30 UTC

0

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Unable to view protected web statistics for a domain - unauthorized access with valid login and password

Symptoms

Unable to view protected web statistics for a domain in a browser - unauthorized access with valid login and password.

Cause

Panel login credentials are used instead of ftp-user credentials or protected directory user.

Resolution

Create new user or change password for the current one under:

Home > Subscriptions > domain.tld > Websites & Domains > domain.tld > Password protected directories > /plesk-stat

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