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How to cancel a license purchased from Plesk Online Store

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11 comments

  • I don't claim to understand the business or organizational reasons for the separate Cleverbridge billing as it relates to Plesk licenses, but as someone who has a dozen licenses, the management of the license billing is awful.

    Nothing in the Cleverbridge billing email communication indicates which license a payment refers to.  Previously, when the licenses were purchased via the Plesk store, at least you could correlate a payment to a particular license.  Now, that seems impossible.

    Is it too much to ask that a license key number be included on the billing email?

     

     

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    Bulat Tsydenov

    @Richard Hi! Thank you for the feedback provided. I forwarded that to Sales representatives, they will contact you soon.

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    Vjacheslav Trushkin

    I agree with Richard. Came here looking to cancel one license. I have multiple licenses. It is impossible to figure out which license to cancel.

    On server in Plesk license management I see license in form of PLSK.12345678.9012. Can't do much there other than add new license.

    In subscriptions I see link to manage license, which shows me license in form of A00F00-*****-******-******-******

    In email I see Cleverbridge reference number in form of 123456789 and subscription number in form of S12345678 (different numbers).

    None of those numbers match. NONE! I don't think its possible to create more confusing system. There is no more single login to see my licenses, there is no relation between license keys and servers. Its a nightmare.

    Please fix system so it would make sense.

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    Bulat Tsydenov

    @Vjacheslav, Hi! I'll forward your request to sales representatives, they will contact you and assist accordingly.

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  • Vjacheslav, I did get follow up from the sales staff, thanks to Bulat's actions.

    They sent me a spreadsheet with all of my licenses, showing the license numbers, editions, platforms (Web Admin, Web Host, dedicated, virtual, etc.), billing dates, and even the installed server IPs.

    I was able to use it to cancel the correct license.  They also stated they are working on a new license management portal.

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    Matt Auckland

    I agree with Vjacheslav. The current system is ridiculous, none of the Key Numbers on the 5 servers I have, match any of the subscriptions or monthly invoices I get.

    This makes it impossible to know what I'm paying, or which ones I can safely cancel.

    I've been a Plesk customer since 2005, and this is serious bonkers and makes zero sense.

    So Plesk, here's a wild idea for you, how about you actually add a reference that makes sense, rather than total gibberish!

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    Bulat Tsydenov

    @Matt, Hi!
    I would have forwarded your request to sales representatives, however, I am not sure I properly identified your account. You can contact them on your own at https://www.plesk.com/licensing-and-purchase-support/ 

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    ahmad faizal

    it's really hard to find the license that we ordered for our customer. managing the license is a bit mess.

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    Ivan Postnikov

    @ahmad, Hello!

    Thank you for the feedback. We are constantly working on the quality of services and usability.

    The information will be passed to the corresponding department. 

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    Bud Manz

    How do I remove an extension subscription?  I don't have the invoice for it anymore.

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    Pascual Strømsnæs

    The information is just not correct.

    I have a an example from a recent email from a renewal by Cleverbridge, where it clearly states that: 

    "CANCEL YOUR SUBSCRIPTION

    In case you want to cancel your subscription, please find the option to
    do so on the following page:"

    At the page linked below the statement there are no further information regarding cancellation.

    At the Cleverbridge support site, the same information is given.

    So, how are we supposed to cancel a running subscription for a license purchased from the Plesk Online Store?

    One thing is to have a rather bad user interface that needs refactoring; I think that we can live with that. But not being able to do proper cancellation at all due to blatant wrong information provided is just not ok.

     

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