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How the license purchased from Plesk Online Store can be canceled?
Unfortunately, there is no login page for new Online Store (Cleverbridge) where the customers can see and manage their licenses. Our development team are working on creating a license management portal for our customers, but we do not have ETA yet.
To cancel the license subscription purchased in Plesk Online Store, please open the order confirmation email from Cleverbridge and go to the section Subscription cancellation .
In this section, click the link Cancel your subscription to access the page to make the license cancellation. Once this step is completed, an email confirming the cancellation will be automatically received.
Please note that a cancellation stops future renewal charges, but does not result in a refund of your order or transferring the remaining time to a new license.
If an order confirmation email was not received, check your spam and junk mail folders or use the purchase lookup page to relocate your order information:
If several licenses are needed to be canceled, please open the exact subscription for each license to cancel it.
For any questions, contact the Customer Success team.