- How to cancel a license purchased from Plesk Online Store
- I need to deactivate license purchased from Plesk Online Store
- How to deactivate/stop future renewals
Subscription for licenses purchased in Plesk Online Store should be deactivated by clicking to `Unsubscribe` button in Plesk 360.
- Login to Plesk 360 (How to login to Plesk 360?).
- Go to Licenses section
- Find the required key > click 'Unsubscribe'
- If you are cancelling Plesk license, please make sure to cancel all additional keys also.
To cancel any license subscription purchased in Plesk Online Store please follow these steps:
- Open order confirmation email from Cleverbridge (or any email from Cleverbridge with an invoice);
- Click ‘Cancel your subscription’ link;
- You will be forwarded to a web page. Please confirm the cancellation.
If several licenses are needed to be canceled, please open the exact subscription for each license to cancel it. You may confirm the license number and the corresponding subscription using Plesk 360 (check out how to sign up here).
In case any assistance is required, please contact licensing team via chat in Plesk 360 or through the form Plesk licensing and purchase support.
NOTE: a subscription cancellation stops future renewal charges, but does not result in a refund of your order. The license remains active for the paid period.
I don't claim to understand the business or organizational reasons for the separate Cleverbridge billing as it relates to Plesk licenses, but as someone who has a dozen licenses, the management of the license billing is awful.
Nothing in the Cleverbridge billing email communication indicates which license a payment refers to. Previously, when the licenses were purchased via the Plesk store, at least you could correlate a payment to a particular license. Now, that seems impossible.
Is it too much to ask that a license key number be included on the billing email?
I agree with Richard. Came here looking to cancel one license. I have multiple licenses. It is impossible to figure out which license to cancel.
On server in Plesk license management I see license in form of PLSK.12345678.9012. Can't do much there other than add new license.
In subscriptions I see link to manage license, which shows me license in form of A00F00-*****-******-******-******
In email I see Cleverbridge reference number in form of 123456789 and subscription number in form of S12345678 (different numbers).
None of those numbers match. NONE! I don't think its possible to create more confusing system. There is no more single login to see my licenses, there is no relation between license keys and servers. Its a nightmare.
Please fix system so it would make sense.
The information is just not correct.
I have a an example from a recent email from a renewal by Cleverbridge, where it clearly states that:
"CANCEL YOUR SUBSCRIPTION
In case you want to cancel your subscription, please find the option to
do so on the following page:"
At the page linked below the statement there are no further information regarding cancellation.
At the Cleverbridge support site, the same information is given.
So, how are we supposed to cancel a running subscription for a license purchased from the Plesk Online Store?
One thing is to have a rather bad user interface that needs refactoring; I think that we can live with that. But not being able to do proper cancellation at all due to blatant wrong information provided is just not ok.
@Richard Hi! Thank you for the feedback provided. I forwarded that to Sales representatives, they will contact you soon.
Horrible experience with your company. Now we can't even cancel our account easily.
it's really hard to find the license that we ordered for our customer. managing the license is a bit mess.
How do I remove an extension subscription? I don't have the invoice for it anymore.
I just got charged $40 for a product license that I can't even identify because I no longer have access to the VPS where the product was supposedly purchased and installed.
I'm very confused. I ask for help with this problem, since I don't even know what I am paying for.
The only product that I seem to have purchased from PLESK/Cleverbridge is an ImmunifyAV license. That's the only Cleverbridge email that I have in my archives (and my email archives go back a few years). If that was the case, it doesn't make any sense, because, as the email says:
#1.- It was paid by credit card (xxxxxxxxxxxxx1461) which expired almost a year ago, so the payment should not have been processed by any means.
#2.- Payment was supposed to take place on August 3rd and today is June 8th.
The reference number of this license that I am talking about, for what it may be worth, is 233293115.
Please help! I want to identify what I have just been charged, I would like to kindly request its return and I also want the cancellation of any product or service that I could have acquired or contracted with you.
Thank you very much in advance.
@Vjacheslav, Hi! I'll forward your request to sales representatives, they will contact you and assist accordingly.
Vjacheslav, I did get follow up from the sales staff, thanks to Bulat's actions.
They sent me a spreadsheet with all of my licenses, showing the license numbers, editions, platforms (Web Admin, Web Host, dedicated, virtual, etc.), billing dates, and even the installed server IPs.
I was able to use it to cancel the correct license. They also stated they are working on a new license management portal.
I agree with Vjacheslav. The current system is ridiculous, none of the Key Numbers on the 5 servers I have, match any of the subscriptions or monthly invoices I get.
This makes it impossible to know what I'm paying, or which ones I can safely cancel.
I've been a Plesk customer since 2005, and this is serious bonkers and makes zero sense.
So Plesk, here's a wild idea for you, how about you actually add a reference that makes sense, rather than total gibberish!
I would have forwarded your request to sales representatives, however, I am not sure I properly identified your account. You can contact them on your own at https://www.plesk.com/licensing-and-purchase-support/
Thank you for the feedback. We are constantly working on the quality of services and usability.
The information will be passed to the corresponding department.
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