Troubleshooting the FTP error in Plesk for Windows Server: User cannot log in, home directory inaccessible

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    Alex Laforge

    In my case, the 503 FTP problem was due to another additionnal cause, caused by Plesk however.

    The 503 FTP problem appeared after I restored a subscription from a Plesk Backup.

    As all the solutions listed on this page did not succeed, I went to "Computer Management > Users and Groups" (I am running a Windows 2012 R2 Web Server).

    I discovered that the user account in charge of running the for service for this website was "DISABLED" !

    Obviously, I re-enabled this user, and Boom : The FTP access was available anew, solving and vanishing the 503 FTP error.

     

    The cause is that this user account was disabled by Plesk while restoring the backup, then Plesk forgot to re-enable it.

    I am not sure if this issue will appear wether you check or do not check the "Disable website while restoring from backup" on the Plesk panel).

    I hope that this issue was solved in Plesk Onyx. This happened to me in Plesk 12.5 latest update at time of writing (25th, Novembre, 2018).

    Fo what it worth, I am sure this comment will help some of you, folks ;)

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    Alexandr Redikultsev

    Hi @Alex Laforge,

    Thanks for sharing!

    Bu the way, I cannot recall such issues with Plesk Onyx.

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    Kislay Chandan (Edited )

    I tried everything but still FTP is not working. In registry file was missing I created that but still issue is their. I searched everything  but  of no use.  Plesk is not ready to give support as I have purchased it from their Reseller. Reseller is saying Plesk will provide support (Never buy from  Znetlive ). I am stucked .  Please Help !! 

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    Alisa Kasyanova

    @Kislay Chandan
    Znetlive, as a Plesk reseller, should create a request to Plesk support on your behalf.
    Or you may buy a support subscription (https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-) and get support directly from Plesk.

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    Kislay Chandan (Edited )

    Alisa Kasyanova 

    Thanks, I registered for the support. They have solved the issue. 

    Here is the solution for my issue. 

    My server was connected as a domain controller. so to access the FTP i have to use \user id.  For Example your FTP id is Demo password is 123456 and ip is 202.165.12.32 then to connect in ftp you have to type your ip then username as \Demo then password. Then it worked. 

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