Roundcube webmail shows blank page

Created:

2016-11-16 13:22:36 UTC

Modified:

2017-04-24 11:23:55 UTC

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Roundcube webmail shows blank page

Applicable to:

  • Plesk for Linux
  • Plesk 12.0 for Linux

Symptoms

  1. Roundcube webmail shows blank page.

  2. Plesk installed microupdate above #54.

  3. The following errors can be found in the /var/log/plesk-roundcube/errors log file:

    [10-Jul-2015 20:36:35 Europe/Berlin] PHP Fatal error:  Call to undefined method rcmail_output_html::common_headers() in /usr/share/psa-roundcube/index.php on line 56
    [10-Jul-2015 20:37:22 Europe/Berlin] PHP Fatal error: Call to undefined method rcmail::request_security_check() in /usr/share/psa-roundcube/index.php on line 248

Diagnostic

  1. Check Roundcube version:

    # dpkg -l | grep round
    ii plesk-roundcube 1.0.5-debian7.0.build1200150211.14 all The Roundcube web mail client adopted for Parallels Plesk
  2. Check Plesk installed microupdate:

    # plesk version
    Product version: 12.0.18 Update #55
    Update date: 2015/07/10 20:35
    Build date: 2015/06/15 10:00
    Build target: Debian 7.0
    Revision: 333059
    Architecture: 64-bit
    Wrapper version: 1.1

Cause

Roundcube is not properly upgraded.

Resolution

  1. Create backup of ' mysql ' and ' roundcubemail ' databases:

    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` roundcubemail > /root/odin.roundcubemail.sql
    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` mysql > /root/mysql.sql
  2. Upgrade roundcube:

    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --install-component roundcube

If it is not possible to upgrade Roundcube, do the following:

  1. Remove Roundcube:

    # dpkg --purge plesk-roundcube
  2. Install Roundcube:

    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --install-component roundcube
  3. Apply the #213406909 knowledge base article.

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