- Plesk 11.5 for Windows
- Plesk 12.0 for Windows
- Plesk 12.5 for Windows
- Customer and Business Manager 6.X for Windows
Web statistics page shows, but there are should be webstat for more than 1 day available for a domain:
This is the placeholder for Web statistics. If you see this page that means that statistics service has not run yet on your server. Statistics service is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.
Daily Web Statistics Analyzer Run task fails or is in Running state forever, but manually launched statistics calculation task is successful and webstat data becomes available.
The following error message from
can be found in the Plesk Event log in Windows Event Viewer
SMTP Exception at Unable to execute event(runtask::start line 210)
C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\runtask.exe
The same error appears when trying to execute
manually from command line, as for an example:
"%plesk_bin%\\runtask.exe" --defaultmail "--application=%plesk_bin%\\php.exe" "--parameters=-r \\"echo 'Hello';\\""
The following errors may appear in Mail server logs
%plesk_dir%\\Mail Servers\\Mail Enable\\Logging\\SMTP
SMTP-IN 837366CD80CD4C32A4AFE5B2D6A140F0.MAI 1376 127.0.0.1 AUTH ****** 504 Invalid Username or Password 34 18
Account localhost Mailbox postmaster@localhost prevented from sending email as email@example.com.
SMTP-IN localhost 127.0.0.1 1748 MAIL MAIL+FROM:+<firstname.lastname@example.org> 551+Sender+address+is+not+valid+for+your+login.+Check+your+email+program+settings. OWNEROR-D5U54AO 84 33 postmaster@localhost
Daily web statistics analyzers run task (web_statistics_executor.exe) that is run under
is unable to send an email to the external email address. If any error happens during
work, the whole task will fail.
Plesk executes all scheduled tasks via
parameter or with an email address specified in
settings for a task. By default, Plesk is using mail account which is indicated during Plesk installation, it is available in
Profile and Preferences
menu in Plesk.
Disable Authenticated senders must use address from their postoffice (or it may be called Authenticated senders must use valid sender address ) feature in MailEnable Administration console > Servers > Localhost > Connectors > SMTP Properties > Security tab.
Enable Allow Relay For Privileged IP Ranges and ensure that
127.0.0.1is listed in the Privileged IPs list.
If it does not help, add IP address of the external SMTP server where domain.tld is hosted is added in the
#213365289 Notifications sent to the external email domain are not being sent: Error sending the report