This license key is detected as terminated

Created:

2016-11-16 13:21:54 UTC

Modified:

2017-08-16 16:03:14 UTC

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This license key is detected as terminated

Applicable to:

  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Customer reported that their plesk license has suddenly stopped working and the following appeared in the '/usr/local/psa/admin/logs/panel.log' :

2014-08-11T20:00:06+09:00 ERR (3)  [panel]: KeyUpdate Result code: 2 Unspecified error
2014-08-11T20:00:06+09:00 ERR (3) [panel]: KeyUpdate Result desc: This license key is detected as terminated. No further actions with this license key are allowed
2014-08-11T21:00:03+09:00 ERR (3) [panel]: KeyUpdate Result code: 2 Preparation error
2014-08-11T21:00:03+09:00 ERR (3) [panel]: KeyUpdate Result desc: Cannot find a key for product "plesk-unix"

Cause

License has been terminated by request

OR

File '/etc/sw/keys/registry.xml' is corrupted or has improperly set permissions/owner.

Resolution

Make sure the file '/etc/sw/keys/registry.xml' exists and and has correct permissions:

# ll -lta /etc/sw/keys/registry.xml
-rw-rw---- 1 root swkey-data 9908 Aug 22 10:54 /etc/sw/keys/registry.xml

Also check the connection to ka.parallels.com is available and can be established:

# telnet ka.parallels.com 5224
Trying 77.245.23.80...
Connected to ka.parallels.com.

If license file is correct and connection to ka.parallels.com is possible, contact Plesk support.

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