- Plesk 11.x for Linux
- Plesk 12.0 for Linux
Customer reported that their plesk license has suddenly stopped working and the following appeared in the
2014-08-11T20:00:06+09:00 ERR (3) [panel]: KeyUpdate Result code: 2 Unspecified error
2014-08-11T20:00:06+09:00 ERR (3) [panel]: KeyUpdate Result desc: This license key is detected as terminated. No further actions with this license key are allowed
2014-08-11T21:00:03+09:00 ERR (3) [panel]: KeyUpdate Result code: 2 Preparation error
2014-08-11T21:00:03+09:00 ERR (3) [panel]: KeyUpdate Result desc: Cannot find a key for product "plesk-unix"
License has been terminated by request
is corrupted or has improperly set permissions/owner.
Make sure the file
exists and and has correct permissions:
# ll -lta /etc/sw/keys/registry.xml
-rw-rw---- 1 root swkey-data 9908 Aug 22 10:54 /etc/sw/keys/registry.xml
Also check the connection to ka.parallels.com is available and can be established:
# telnet ka.parallels.com 5224
Connected to ka.parallels.com.
If license file is correct and connection to
is possible, contact Plesk support.