Unable to change service plan: Service node is unknown for sysuser with id=0

Created:

2016-11-16 13:21:44 UTC

Modified:

2017-08-08 13:39:39 UTC

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Unable to change service plan: Service node is unknown for sysuser with id=0

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Unable to activate hosting or change a service plan for a subscription. It throws the below error:

Error: Service node is unknown for sysuser with id=0

Cause

A subscription has "0" resources assigned.

Resolution

If subscription is Custom (not associated with a service plan), modify subscription resources in Subscriptions > example.com > Customize

If subscription is assigned to a service plan, sync it with a service plan so that resources get updated.

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