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Plesk update failed: Missing Dependency psa-proftpd or u'ERROR with transaction check vs depsolve:'

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Leonid Gukhman
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to update Plesk:

    PLESK_ERROR: psa-proftpd-xinetd-1.3.5-6.el5.art.x86_64 from installed has depsolving problems
    --> Missing Dependency: psa-proftpd = 1.3.5-6.el5.art is needed by package psa-proftpd-xinetd-1.3.5-6.el5.art.x86_64 (installed)
    Exception: Failed to solve dependencies:
    Missing Dependency: psa-proftpd = 1.3.5-6.el5.art is needed by package psa-proftpd-xinetd-1.3.5-6.el5.art.x86_64 (installed)

    CONFIG_TEXT: Fatal error during packages installation: [u'ERROR with transaction check vs depsolve:', 'psa-proftpd = 1.3.6-11.el7.art is needed by (installed) psa-proftpd-xinetd-1.3.6-11.el7.art.x86_64']
    YumRPMCheckError: [u'ERROR with transaction check vs depsolve:', 'psa-proftpd = 1.3.6-11.el7.art is needed by (installed) psa-proftpd-xinetd-1.3.6-11.el7.art.x86_64']

  • Unable to connect to the server over FTP:

    CONFIG_TEXT: 421 Service not available, remote server has closed connection

  • plesk login command does not work:

    # plesk login
    ERR [panel] DB query failed: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'psa.ServiceInstallations' doesn't exist, query was: DESCRIBE ServiceInstallations
    DB query failed: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'psa.ServiceInstallations' doesn't exist, query was: DESCRIBE ServiceInstallations

  • Atomic repository may be active on the server:

    # yum repolist | grep -i atomic
    atomic/7/x86_64 CentOS / Red Hat Enterprise Linux 7 - atomic 747

Cause

Incorrect package installed from a third-party repository.

Resolution

  1. Connect to the server via SSH.

  2. Remove psa-proftpd/psa-proftpd-xinetd packages mentioned in the error message, for example:

    # rpm -e psa-proftpd-xinetd-1.3.5-6.el5.art --nodeps
    # rpm -e psa-proftpd-1.3.5-6.el5.art --nodeps

  3. In case the Atomic repository is active (see symptoms), add packages to exclusion list:

    # echo 'exclude=psa-proftpd*' >> /etc/yum.repos.d/atomic.repo

  4. Install ProFTP from Web Hosting category in Plesk installer:

    # plesk installer

Comments

2 comments

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  • Avatar
    DH

    Same error occurs with your own repo.  Plesk 17 advises me I should install proftpd 1.3.6c, and now that it's installed, I can't upgrade:

     

    plesk-web-hosting-18.0-2.centos.6+p18.0.30.0+t200826.1456.x86_64 requires psa-proftpd >= 1.3.6c

     

    # rpm -qi psa-proftpd
    Name : psa-proftpd Relocations: (not relocatable)
    Version : 1.3.6c Vendor: Plesk
    Release : cos6.build1708200416.15 Build Date: Thu 16 Apr 2020 04:43:09 AM EDT
    Install Date: Wed 30 Sep 2020 08:35:35 AM EDT Build Host: bcos6x64.plesk.ru
    Group : System Environment/Daemons Source RPM: psa-proftpd-1.3.6c-cos6.build1708200416.15.src.rpm

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  • Avatar
    Anton Maslov

    Hello, I checked existing requests, and we faced so far issue only with Atomic repositories, as well as update on test server worked fine here. I do recommend reaching support team to check what can be wrong here.

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