Cannot publish a site with Sitebuilder: "Cannot publish to the specified host via FTP. Authorization failed."

Created:

2016-11-16 13:21:10 UTC

Modified:

2017-04-24 11:12:35 UTC

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Cannot publish a site with Sitebuilder: "Cannot publish to the specified host via FTP. Authorization failed."

Applicable to:

  • Plesk Sitebuilder 4.5 for Linux
  • Web Presence Builder 11.0 for Linux
  • Plesk 11.5 for Linux
  • Web Presence Builder 11.5 for Linux

Symptoms

The following error appears while publishing a website with Sitebuilder 4.5:

Error: The site cannot be published to the specified location.
Cannot publish to the specified host via FTP. Authorization failed.

Connectivity check to the FTP location with steps described in KCS #37628 is unsuccessful.

Cause

Invalid FTP credentials were set in website publishing settings. FTP login settings are stored in Sitebuilder database.

Resolution

Set correct FTP login credentials in the site's publishing settings:

Parallels Plesk Sitebuilder > Sites > SITE_ALIAS > Publishing Settings

Additional information

The same error while publishing with Presence Builder .

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