Unable to disable domain: Error: Turn off domain failed: Unable to load object of type DSMail with id=xxx

Created:

2016-11-16 13:20:27 UTC

Modified:

2017-08-08 13:45:24 UTC

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Unable to disable domain: Error: Turn off domain failed: Unable to load object of type DSMail with id=xxx

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

  1. Unable to disable domain/subscription in Plesk with error:

    Error: Turn off domain failed: Unable to load object of type DSMail with id=267: Mail_Facade->turnOffDomain() failed: Turning domain off is not supported
  2. Buttons is greyed out in Home > Domains > example.com > Mail Settings page and not operable. The following error can be observed with browser content debug tool(e.g. Firebug):

    Error: "throw $continue" is deprecated, use "return" instead
  3. There are not all SmarterMail features have been fetched into Plesk database and psa.ServiceNodeEnvironment table does not store it.

Cause

Information about SmarterMail features are missing from Plesk.

Resolution

Refresh information about installed components through Plesk as follows:

  1. Go to Home > Tools&Settings > Server Components
  2. Reread data about installed components by clicking Refresh button
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