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Cannot create Plesk subscription or update hosting settings: f2bmng failed with error UnknownJailException

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Alexander Tsmokalyuk
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Plesk Onyx for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  1. Unable to migrate data to Plesk or create a domain/subscription.
  2. Domain is migrated without hosting, data is not migrated.
  3. Error in /var/log/fail2ban.log:

    CONFIG_TEXT: hosting update is failed: f2bmng failed: ERROR:f2bmng:Command ['set', 'plesk-apache-badbot', 'addlogpath', '/var/www/vhosts/system/example.com/logs/error_log'] failed with error UnknownJailException('plesk-apache-badbot',)
    Step failed 'applyCreateSubscription'. hosting update is failed: f2bmng failed: ERROR:f2bmng:Command ['set', 'plesk-apache-badbot', 'addlogpath', '/var/www/vhosts/system/example.com/logs/error_log'] failed with error UnknownJailException('plesk-apache-badbot',)

Cause

Fail2ban rules prevent hosting creation.

Resolution

1. Login to Plesk

2. Find Plesk server IP addresses at Tools & Settings > IP addresses:

mceclip3.png

3. Add the IP addresses to Tools & Settings > IP Address banning (fail2ban) > Trusted IP Addresses:

mceclip5.png

Comments

1 comment

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    Miomir Besarabic (Edited )

    Hi,

    I have similar problem, but the error message is not the same. Server IP addresses are already under Trusted IP Addresses.

    hosting update is failed: f2bmng failed: ERROR:main :Command ['set', 'plesk-apache', 'addlogpath', '/var/www/vhosts/system/domain.tld/logs/error_log'] failed with error UnknownJailException('plesk-apache',)

    Any idea what could be solution?

    Regards,

    Miomir

     

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