Subbscription creation fails on 'ftpmng' utility: 'plesk_proc_close() failed' or failed with code -1073741515'

Created:

2016-11-16 13:20:07 UTC

Modified:

2017-04-24 11:38:57 UTC

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Subbscription creation fails on 'ftpmng' utility: 'plesk_proc_close() failed' or failed with code -1073741515'

Applicable to:

  • Plesk 11.0 for Windows

Symptoms

During the subscription or a FTP user creation, one of the alike errors appear:

plesk_proc_close() failed

or

C:\\Parallels\\Plesk\\/admin/bin\\ftpmng --add-ip-address "--ip-address=1.1.1.1" failed with code -1073741515.

Cause

Plesk binary files are missing or have incorrect version.

Resolution

  1. Stop all Plesk services via tray monitor.

  2. Extract appropriate MS packages to a separate directories:

    c:\\>msiexec /a "C:\\ParallelsInstaller\\parallels\\PANEL-WIN_11.5.30\\dist-msi-Microsoft-2003-i386\\plesk.msi" /qb targetdir=C:\\MSI\\panel\\

    c:\\>msiexec /a "C:\\ParallelsInstaller\\parallels\\PANEL-WIN_11.5.30\\dist-msi-Microsoft-2003-i386\\plesk-service-node-utilities.msi" /qb targetdir=C:\\MSI\\service-node-utilities\\
  3. Copy content of 'C:\\MSI\\panel\\Program Files\\Parallels\\Plesk\\admin\\bin' and 'C:\\MSI\\plesk-service-node-utilities\\Program Files\\Parallels\\Plesk\\admin\\bin' folders to '%plesk_bin%'

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