Web statistics page load fails: The connection to was interrupted while the page was loading.

Created:

2016-11-16 13:20:04 UTC

Modified:

2017-03-13 20:24:19 UTC

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Web statistics page load fails: The connection to was interrupted while the page was loading.

Symptoms

Awstats statistics for all domains are not generated. It is not possible to open Web statistics via domain.tld -> Web Statistics.

The following error is shown:

The connection to domain.tld was interrupted while the page was loading.

However the domain resolves to correct IP as it should.

' /var/log/nginx/error.log ' contains the following errors:

2015/03/05 23:53:29 [error] 19711#0: *354 no "ssl_certificate" is defined in server listening on SSL port while SSL handshaking, client: 2.2.2.2, server: 1.1.1.1:443
2015/03/05 23:53:29 [error] 19711#0: *355 no "ssl_certificate" is defined in server listening on SSL port while SSL handshaking, client: 2.2.2.2, server: 1.1.1.1:443

Cause

The records about SSL certificates are missing in ' psa.certificates ' table in Plesk database.

Resolution

  1. Create new self-signed SSL certificate via Plesk GUI or assign other in Home -> Tools & Settings -> SSL Certificates .

  2. Set up new SSL certificate as default in Home -> Subscriptions -> subscription.tld -> Websites & Domains> domain.tld => Hosting settings => SSL .

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