Contact Form is not working on Web Presence Builder. Captcha is not displaying in the published page

Created:

2016-11-16 13:20:00 UTC

Modified:

2017-04-24 11:39:01 UTC

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Contact Form is not working on Web Presence Builder. Captcha is not displaying in the published page

Applicable to:

  • Web Presence Builder
  • Plesk

Symptoms

In WPB's contact form a Captcha is showing on contact-form pages, however it is not displaying in the published page and hence can't sent request using these forms.

Cause

Custom code is present in site metadata.

Resolution

  1. Edit site with 'Presence Builder': Plesk > Domains > example.com > Edit Website
  2. Open 'Settings' > 'Advanced' > Edit metadata
  3. Check for additional code and remove it. If there are several scriptlets defined locate the code causing conflicts by removing one by one
  4. Publish site.
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