View the phpinfo() page returns : Error: Unable to retrieve information about the PHP configuration

Created:

2016-11-16 13:19:44 UTC

Modified:

2017-08-08 13:11:16 UTC

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View the phpinfo() page returns : Error: Unable to retrieve information about the PHP configuration

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows

Symptoms

View the phpinfo() page in Home > Subscriptions > example.com >PHP Settings shows the error:

    Unable to retrieve information about the PHP configuration

Cause

Incorrect document root for domain is set in IIS (Plesk for Windows) or Apache (Plesk for Linux) configuration.

Resolution

For Windows

Please make sure that Document root in Plesk: Home > Subscriptions > example.com >PHP Settings is the same as in IIS: Sites > example.com > basic settings >physical path .

For Linux

Recreate domain's webserver configuration file as follows:

    # /usr/local/psa/admin/bin/httpdmng --reconfigure-domain example.com
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