How to get support directly from Plesk?
If you purchased your Plesk license from a Plesk Partner, you should get support from that provider. Plesk partners are fully trained by Plesk and deliver best-in-the-industry support for Plesk products running on their infrastructure.
However, if you want to get a support directly from Plesk company, you may purchase a support subscription.
- Support is not provided for the EOLed versions of Plesk: https://www.plesk.com/support/plesk-lifecycle/
Subscription has a free trial period - 1 month. If you order a subscription for a certain license number for the first time, then you will be charged $0 for the first month and $10 for each next month.
Here is the sample schedule of payments:
Date Payment size Day of purchase $0 Day of purchase + 1 month $10 + taxes Day of purchase +2 months $10 + taxes
Support is provided 24/7
A number of incidents: unlimited.
How may I purchase it?
You should try to submit a ticket in order to get a unique link to a store. Go to support contact form and enter your license key and other details.
If the license was purchased from a Plesk partner you will see the warning below. Click "Plesk Online Store" to purchase the support subscription:
After you purchased subscription go back to ticket contact form and enter key again, now you will be allowed to create a ticket.
In case you face any issues with support subscriptions, please contact our Inside Sales team.