How to get support directly from Plesk?
Plesk licenses purchased directly from Plesk include full free support.
If you have purchased a Plesk license from one of Plesk partners, technical support should be provided by them. Plesk partners are fully trained and deliver best-in-the-industry support for Plesk products running on their infrastructure.
However, if you would like to get support directly from Plesk, you may purchase the Plesk support subscription.
Plesk support subscription terms
Support is not provided for the end-of-life versions of Plesk. For more information, see Plesk Lifecycle Policy.
Subscription has a free trial period for 1 month. If you order Plesk support subscription for a license for the first time, then you will be charged $0 for the first month and $10 for each next month.
Schedule of payments:
Support is provided 24/7.
The number of incidents is unlimited.
How can I purchase it?
Submit a ticket in order to get a unique link for purchasing a support subscription. Go to the support contact form and enter your license key and other details.
If the license was purchased from one of Plesk partners, you will see the warning below. Click Plesk Online Store to purchase the support subscription:
After you have purchased a subscription, go back to support contact form and enter your Plesk key again - now you will be able to create a ticket.
It is possible to contact Plesk Support via email, phone, chat.
If you face any issues with support subscriptions, contact Plesk Online Sales team.