Web Presence Builder fails with error: Failed to connect to sitebuilder - missing or incorrect /usr/local/sb/include/init.php

Created:

2016-11-16 13:19:30 UTC

Modified:

2017-08-08 13:44:27 UTC

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Web Presence Builder fails with error: Failed to connect to sitebuilder - missing or incorrect /usr/local/sb/include/init.php

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

When I click on Web Presence Builder button, I get:

    Failed to connect to sitebuilder - missing or incorrect /usr/local/sb/include/init.php

File /usr/local/sb/include/init.php exists and correct. Connection to sitebuilder5 database works without any issue.

Cause

Incorrect permissions for /usr/local/sb/ folder.

Resolution

Make sure that permissions for /usr/local/sb/ folder are 755:

    # ls -ld /usr/local/sb/
drwxr-xr-x 9 root root 4096 13. Mai 10:17 /usr/local/sb/
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